Privacy Policy
1. Information We Collect
We may collect personal information from you when you:
- Create an account
- Place an order
- Subscribe to our newsletter
- Contact us for support
- Participate in surveys or promotions
The types of information we may collect include:
- Personal Information: Name, email address, shipping address, billing address, phone number, and payment information.
- Account Information: Username and password for your account.
- Technical Information: IP address, browser type, operating system, and usage data collected through cookies and tracking technologies.
2. How We Use Your Information
HONGLONG uses your information for various purposes, including:
- To process and fulfill your orders
- To communicate with you about your orders and account
- To improve our products and services
- To personalize your shopping experience
- To send you marketing communications, if you have opted in
- To respond to your inquiries and provide customer support
- To detect, prevent, and address fraud or security issues
3. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. Cookies are small data files stored on your device that help us remember your preferences and improve site functionality.
You can manage cookie preferences through your browser settings. However, disabling cookies may affect your ability to access certain features of our website.
4. Disclosure of Your Information
We may share your information in the following circumstances:
- Service Providers: We may engage third-party service providers to assist with payment processing, shipping, marketing, and customer support. These providers are contractually obligated to protect your information and only use it for the purposes for which it was disclosed.
- Legal Compliance: We may disclose your information to comply with applicable laws, regulations, or legal requests, or to protect our rights and the safety of others.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that business transaction.
5. Data Security
We take the security of your information seriously and implement reasonable measures to protect it from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.
6. Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- The right to access and obtain a copy of your information
- The right to request correction of inaccurate or incomplete information
- The right to request deletion of your information
- The right to object to or restrict the processing of your information
7. Marketing Communications
With your consent, we may send you marketing communications about our products, services, promotions, and news. You can opt out of receiving these communications at any time by following the unsubscribe instructions provided in the emails or by contacting us directly.
8. Third-Party Links
Our website may contain links to third-party websites. We do not control these websites and are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.
9. Children’s Privacy
HONGLONG does not knowingly collect personal information from children under the age of 13. If you believe we have collected such information, please contact us immediately, and we will take steps to delete the information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. When we make changes, the updated policy will be posted on our website, and the "Last Updated" date will be revised. Your continued use of our website after any changes indicates your acceptance of the revised policy.